EVMS

Patient Accounts Specialist

Position Number
6039402
Department
Surgery
Grade
13
Compensation Min
USD $19.18/Hr.
Compensation Max
USD $23.59/Hr.
Category
Administrative/Clerical
Location : Location
US-VA-Norfolk
Type
Regular Full-Time

Overview

Perform duties in the billing division related to all aspects of the revenue cycle to include data entry, denials, patient interaction, patient account research, and insurance follow-up and extracting appropriate CPT and ICD-10 codes.

Responsibilities

  • Review H&P and surgeon’s documentation for coding and abstracting of patient encounters, including diagnostic and procedural information, significant reportable elements, and complications.
  • Researches and analyzes data needs for reimbursement.
  • Analyzes medical records and identifies documentation deficiencies.
  • Serves as resource and subject matter expert to other coding staff.
  • Reviews and verifies that documentation supports diagnoses, procedures and treatment results.
  • Identifies diagnostic and procedural information.
  • Audits clinical documentation and coded data to validate documentation supports services rendered for reimbursement and reporting purposes.
  • Assigns codes for reimbursements, research and compliance with regulatory requirements utilizing guidelines.
  • Follows coding conventions. Serves as coding consultant to care providers.
  • Identifies discrepancies, potential quality of care, and billing issues.
  • Researches, analyzes, recommends, and facilitates plan of action to correct discrepancies and prevent future coding errors.
  • Identifies reportable elements, complications, and other procedures.
  • Assists in orienting and training staff.
  • Provides ongoing training to staff as needed.
  • Create charge encounters by entering CPT and ICD10 codes in the Electronic Health Record (EHR) system.
  • Research and resolve insurance denials
  • Process – posting claims and manage/work rejections
  • Review claim and discuss overdue balance with patients.
  • Register and Update patient demographics in IDX
  • Calculate patient deductibles and co-insurance payment amount
  • Develop payment plans and make payment arrangements for outstanding balances 
  • Assists patients/customers with insurance information and balances
  • Handles special projects as requested
  • Ensures doctor(s) submit notes in a timely manner in order to process claims efficiently.
  • Verifies insurance information by calling carrier if applicable.
  • Responds to inquiries from patients and researches accounts.
  • Must possess the ability and skill to independently work in a team environment.
  • Performs other duties as assigned.

Qualifications

Associates degree plus one (1) year experience working with CPT & ICD 10 coding and billing required. Current CPC certification is required, or must obtain within 1 year of employment. 

Medical applications software experience, Allscripts/IDX preferred. Experience with linking ICD10 to CPT codes to support medical necessity. Knowledge of payor guidelines. Experienced with using modifiers. Ability to extract a written diagnosis from the medical record to assign an ICD10 code. 

Location : Location

US-VA-Norfolk

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