Barilla is an Italian family-owned food company. Established in 1877, it's now an international Group present in more than 100 countries. A world leader in the markets of pasta and ready-to-use sauces in continental Europe, bakery products in Italy and crispbread in Scandinavia, the Barilla Group is recognized worldwide as a symbol of Italian know-how.

"Good for You, Good for the Planet" is Barilla's purpose and only way each person in the Group works and of which is ambassador. It means caring for the wellbeing of people and the planet in everything Barilla does, from the field to consumption; it also means promoting open and transparent working relationships in the communities Barilla is part of.

Job Purpose:

The IT Infrastructure and Communications Specialist provides support for plant IT systems and end users. This position also provides first-level support for other locations including Northbrook, Avon, Markham, Montreal and Sao Paulo, and helpdesk coverage for all sites as needed. This position will also support IT infrastructure projects and will collaborate with global IT on global initiatives as needed. Other support activities will include software deployment, troubleshooting, network, and phone support, as well as training the plant users and ensuring compliance with IT policies and standards.

Key Accountabilities:

• Provide IT support to users in the Ames, IA plant, including hardware, software, network, and application issues.
• Support IT projects and initiatives, such as system upgrades, migrations, and installations.
• Provide coverage for helpdesk as needed for all Barilla Region Americas sites in the USA, Canada, and Brazil.
• Support international and remote sites by working with designated contacts.
• Maintain accurate equipment inventories by following proper processes when deploying, retrieving, or retiring equipment.
• Proactively identify, escalate, and help resolve issues as they arise.
• Provide IT support and training to the plant users on how to use the IT equipment and applications effectively and efficiently.
• Successfully complete IT projects that align with the business strategy and global IT guidelines.
• Collaborate with global IT on global initiatives, while meeting initiative deadlines.
• Follow all other processes and procedures as defined by the local/Global IT departments and company policy.
• Some travel domestically and internationally required.
• Other duties as assigned

Additional Information:

• Bachelor's degree in information technology, computer science, engineering, other technical fieldor specialized training / equivalent work experience
• Excellent communication and interpersonal skills
• Ability to prioritize multiple tasks to ensure end user satisfaction
• At least 1 year experience delivering small to mid-sized infrastructure projects.
• At least 1 year experience providing helpdesk support to users for PCs, networks, and servers.
• At least 1 year experience providing remote support via telephone, or remote desktop technology.
• At least 1 year experience with Windows 10 or 11 and MS office including Outlook.
• Experience with cloud, such as Azure or AWS a plus
• Experience supporting a data center in a virtual environment a plus.
• Experience working in a global environment is a plus
• Experience with network implementation and setup. Cisco experience or CCNA a plus.
• Experience with SCCM and software distribution is a plus.
• Travel: 25%

Barilla is an equal opportunity employer. It is the policy of Barilla to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to characteristics including, but not limited to, age, race, color, culture, ethnicity, nationality, faith, religion, gender, pregnancy, family status, sexual orientation, gender identity and/or expression, genetic information, veteran or protected veteran status, political opinions, health, or disability.