City/State

Overview

Work Shift

Sentara Health is seeking to hire a qualified individual to join our team as an Executive Director, Business Operations-Velocity Urgent Care

Position Status: Full-time, Day Shift

Position Location: Velocity Administrative Office in Williamsburg, VA

Standard Working Hours: 8:00AM to 5:00PM (ET). Up to 50% travel is required. Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Position Summary:

The Executive Director, Business Operations will plan, direct, coordinate, and oversee operational activity in the organization, ensuring development and implementation of efficient, standardized operations and cost-effective systems to meet current and future needs of the organization.

Responsibilities:

• Oversee operations for 17+ urgent care centers.
• Develop and lead a high performing team focused on patient engagement and satisfaction; clinical quality; client relationships, satisfaction, and retention; teammate selection, engagement, and retention; and financial performance including P&L responsibility.
• Execute the strategic plan for the organization's operations division.
• Collaborate with the leadership team to develop and meet company goals while supplying expertise and guidance on operations workflows and systems.
• Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Ensure that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization's business plan and vision.
• Establish, communicate, and implement operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
• Promote a culture of service excellence and patient satisfaction as measured by Net Promoter Score (NPS) surveys and client feedback.
• Partner with the Executive Director, Medical Operations to ensure the quality of care and best clinical practices.
• Present periodic performance reports and metrics to the Vice President, Urgent Care Operations, and the Leadership team.
• Identify training needs and ensure proper training is developed and provided.
• Lead by example and promote compliance with Sentara Health policies and procedures in addition to all pertinent local, state, and national regulations.

Minimum Requirements:

• Masters Degree in Business Administration or Healthcare Administration.
• At least five (5) years of senior leadership experience in the management of multi-site urgent care centers, physician practices, or diagnostic centers.

Qualifications:

• Management philosophies that align with the Velocity/Sentara mission and values.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to prioritize multiple tasks, work effectively under stress, meet short deadlines and take direction.
• Ability to maintain confidentiality and use discretion and tact.
• Prior experience leading through significant change is highly preferred.

Diversity and Inclusion at Sentara

Our vision is that everyone brings the strengths that come with diversity to work with them every day. When we are achieving our vision, we have team members that feel they belong and can be their authentic selves, and our workforce is reflective of the communities we serve.

We are realizing this vision through our Diversity and Inclusion strategy, which has three pillars: A diverse and talented workforce, an inclusive and supportive workplace, and outreach and engagement with our community. We have made remarkable strides in these areas over the past several years and, as our world continues to evolve, we know our work is never done.

Our strategies focus on both structural inclusion, which looks at our organizational structures, processes, and practices; as well as behavioral inclusion, which evaluates our mindsets, skillsets, and relationships. Together, these strategies are moving our organization forward in an environment that fosters a culture of mutual respect and belonging for all.

Please visit the link below to learn more about Sentara's commitment to diversity and inclusion:

SentaraOverview
For more than a decade, Modern Healthcare magazine has ranked Sentara Health as one of the nation's top integrated healthcare systems. That's because we are dedicated to growth, innovation, and patient safety at more than 300 sites of care in Virginia and northeastern North Carolina, including 12 acute care hospitals.

Sentara Benefits
As the third-largest employer in Virginia, Sentara Health was named by Forbes Magazine as one of America's best large employers. We offer a variety of amenities to our employees, including, but not limited to:

• Medical, Dental, and Vision Insurance
• Paid Annual Leave, Sick Leave
• Flexible Spending Accounts
• Retirement funds with matching contribution
• Supplemental insurance policies, including legal, Life Insurance and AD&D among others
• Work Perks program including discounted movie and theme park tickets among other great deals
• Opportunities for further advancement within our organization

Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within avibrant, creative, and highly productive workplace. For information about our employee benefits, please visit:

Join our team!We are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, and growth!

Please Note:The yearly Flu Vaccination is required for employment.

Note: Sentara Health offers employees comprehensive health care and retirement benefits designed with you and your family's well-beingin mind. Ourbenefits packages are designed to change with you by meeting yourneeds now and anticipating what comes next. You have a variety of options for medical, dental and vision insurance, life insurance, disability, and voluntary benefits as well as Paid Time Off in the form of sick time, vacation time and paid parental leave. Team Members have the opportunity to earn an annual flat amount Bonus payment if established system and employee eligibility criteria is met.

Job Summary

Qualifications:

Skills

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission "to improve health every day," this is a tobacco-free environment.