Provides technical support for system users. Answer calls via the ACD System Designs, analyzes, and maintains highly complex enterprise infrastructure environments Troubleshoots, assesses, and analyzes infrastructure components to resolve reported malfunctions. Organize training session for staff on the usage of new software/ applications and hardware Carryout diagnosis a

Provide technical expertise in supporting the VMWare Virtual Desktop Infrastructure in National Capital Region. Provide technical expertise in supporting the VMWare Virtual Desktop Infrastructure in Hampton Roads (Norfolk/Suffolk). Maintain desktop image repositories and perform recomposes. Provide all necessary network connectivity, CSR space, physical and network securi