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Manager, Contact Center Operations and Clinical Services
Solari, Inc.
-
Denver, CO
Conducts all aspects of supervision to the supervisor teams and does so timely according to procedure. Ensures all floor procedures are accurate and up to date, attend all internal meetings related to quality, policy, and compliance. Ensure that contractual metrics are met daily and coach to deficiencies. Fully understand each contract KPI's, daily and monthly monitoring
Email Job
Posted Today
Supervisor, Veteran Care Navigator
Solari, Inc.
-
Tempe, AZ
Oversee the provision of phone based high quality contact center services. This involves identifying the callers' needs, developing a plan, and following up with callers and community partners to promote successful outcomes. Respond quickly and effectively with a resolution to issues escalated by Veteran Care Navigators. Monitors the caseloads of the Veteran Care Navigato
Email Job
Posted Today
Administrative Assistant
Solari, Inc.
-
Tempe, AZ
Administrative support to include calendar management, meeting notes, presentation development, travel arrangements, credit card reconciliation, expense reports and other duties as assigned. Acting as the point of contact for internal and external clients Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Managin
Email Job
Posted 1 day ago
Supervisor, Peer Support
Solari, Inc.
-
Denver, CO
Maintain awareness of Peer Support Specialist's floor activity to ensure adherence to Solari policies Frequent monitoring of "live" Peer Support Specialist calls from the Supervisor desk Frequent movement around the work area to enhance Supervisor visibility of floor activity Provide face to face coaching of Peer Support Specialists should productivity activity warrant Ta
Email Job
Posted 1 day ago
Peer Support Team Lead
Solari, Inc.
-
Denver, CO
Promotes excellent customer experience with individuals and families Using their own personal experience, engages with individuals served to establish a collaborative relationship by conveying respect for the person, acceptance and a non judgmental attitude. Serves as a role model and advocates for individuals in communicating their preferences and needs. Helps the caller
Email Job
Posted 1 day ago
Peer Support Specialist
Solari, Inc.
-
Denver, CO
Promotes excellent customer experience with individuals and families. Using their personal experience and engaging with individuals served to establish a collaborative relationship by conveying respect for the person, acceptance, and a non judgmental attitude. Serves as a role model and advocates for individuals in communicating their preferences and needs. Helps the call
Email Job
Posted 1 day ago
Supervisor, Contact Center Operations
Solari, Inc.
-
Denver, CO
Actively monitor the agent status system to help manage the work activity of the Contact Center agents; including incoming and outbound contacts, queues, delay times, and the status of agents to accept new contacts in a timely manner Provides back up support to Operations Support and Dispatch Specialist as needed Manage and handle incoming contacts from Police, Fire, and
Email Job
Posted 1 day ago
Supervisor, Clinical Services
Solari, Inc.
-
Denver, CO
Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center. Use appropriate methods and a flexible interpersonal style to help coach others provide timely guidance and feedback services. Assist in the development, review, and update of crisis services and clinical policies responsible for cris
Email Job
Posted 1 day ago
Director, Contact Center Operations and Clinical Services
Solari, Inc.
-
Denver, CO
Utilizes business intelligence data to aid in program evaluation and decision making toward clinical and operational outcomes; monitors quality and compliance key performance indicators including but not limited to quality audits, clinical outcomes and training, risk assessments, compliance investigations, cultural competency requirements, data validation outcomes, and en
Email Job
Posted 1 day ago
Development Support Specialist
Solari, Inc.
-
Denver, CO
With the support of the CRN Leadership, develop and deliver training and mentoring specific to their designated program Provide ongoing developmental support to new hires or employees identified to have training needs; this may include retraining in specific areas, modeling of desired skills, live and/or historic coaching, etc. When not mentoring or monitoring performance
Email Job
Posted 1 day ago
Crisis Specialist I (BHT)
Solari, Inc.
-
Denver, CO
Answers all incoming contacts/calls and requests for crisis and healthcare services across all contracts within the scope of employee work; completes outbound calls, emails, text, or chat to effectively coordinate care and resolve crisis situations; operate with accuracy, compassion, and efficiency. Demonstrate effective engagement skills; inspire hope and promote recover
Email Job
Posted 1 day ago
Contact Center Team Lead
Solari, Inc.
-
Denver, CO
Responds to incoming contacts and requests for crisis and healthcare services across all contracts within scope of employee work; completes outbound calls, emails, text, or chat to effectively coordinate care and resolve crisis situations; operates with accuracy, compassion, and efficiency. Demonstrates effective engagement skills; inspires hope and promotes recovery and
Email Job
Posted 1 day ago
211 Program Specialist I
Solari, Inc.
-
Tempe, AZ
Provide phone based high quality confidential information, referral, and advocacy for health and social services. This involves identifying the callers' needs, developing a plan, connecting them to appropriate community resources, and following up with callers and community partners to ensure successful outcomes. Document unmet needs to assist in the identification of gap
Email Job
Posted 1 day ago
Administrative Assistant
Solari, Inc.
-
Tempe, AZ
Administrative support to include calendar management, meeting notes, presentation development, travel arrangements, credit card reconciliation, expense reports and other duties as assigned. Acting as the point of contact for internal and external clients Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Managin
Email Job
Posted 1 day ago
Dispatch Team Lead
Solari, Inc.
-
Tempe, AZ
Provides oversite and support to other staff as needed to ensure timely response to dispatch requests including extensive caseload monitoring to assure timely dispatch Update daily/weekly schedules at the beginning of your shift on front end and back end daily to ensure they are correct and contact mt's to ensure current availability and phone numbers. Responsible for ens
Email Job
Posted 1 day ago
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